Frequently Asked Questions | Indosole

Product

Footbed:

30% Natural Rubber

30% Recyceld EVA

40% EVA

Sole:

100% Recycled Tire

Straps:

Custom made fiber using less water & dye

Indosoles are proudly made in Indonesia! We use high-quality natural and recycled materials which are locally sourced in Indonesia. Each pair is assembled with care and feature a hand sewn upper and our signature recycled tire soles.

YES. Indosoles are 100% waterproof and made to get wet and withstand nature's elements. Our signature tire tread bottoms even offer superior grip on slick and muddy surfaces. 

Not only is our use of recycled tire soles beneficial for the environment, but it also creates the most durable sandal sole out there. Combine this with our natural rubber footbeds and durable Vegan ENVRO Fibre, you get a Sandal that will last many seasons. To ensure defects don't hinder performance, we offer a one year warranty on any product defects.

You may apply to become a dealer here:

https://indosole.com/pages/application

No, please be careful with your sandals being left in direct sunshine. They are made of natural rubber on the footbed which will warp in high temperatures or extended periods of time in direct sunlight. Make sure to leave them in the shade and in a cool spot when you are not wearing them. 

Leaving Indosoles in the sun for extended periods of time or in heat such as 75 degrees F upwards will unfortunately cause them to shrink. 

Warranty

Yes. We offer a 1 year warranty on any product defect or issues related to the product or its construction. To redeem your warranty pair of sandals, email photos and note to: indo@indosole.com

Full warranty on defective products within the U.S. and Indonesia.

Refund / Exchange

  • Returns/Exchanges accepted within 30 days via RE:DO. $2.48 must be paid at checkout for the unlimited service. Product returns or exchanges need to be re-sellable and unworn
  • Full warranty on defective products within the U.S. and Indonesia.
  • International exchange fees are also borne by the customer.

Shipping

  • Free standard shipping on orders over $75 within the US.
  • International shipping starts at $15-25 USD, dependent on country and is calculated at checkout.
  • Free International Shipping for orders over $150 USD

Yes we do! Worldwide shipping is calculated at checkout :)

We'll usually ship your order within 1-2 days. Shipping usually takes between 3-5 business days within US. Depending on where you are located it can vary between 1-2 weeks.

Check out our Store locator to find the closest retailer near you!

Store Locator: https://indosole.com/apps/retail-locator