FAQ
Do you offer a warranty?
Yes. We provide a 1-year warranty for any manufacturing defects or construction issues.
To submit a claim: Email photos and a note describing the issue to indo@indosole.com
Full warranty coverage applies within the U.S. and Indonesia.
What is your return & exchange policy?
Returns and exchanges are accepted within 30 days via RE:DO.
$2.48 must be paid at checkout to activate unlimited return/exchange coverage.
Items must be unworn and in re-sellable condition.
If RE:DO is not purchased, return shipping costs are the responsibility of the customer.
International exchange shipping fees are the responsibility of the customer.
For questions, contact us via chat or email: indo@indosole.com
How much does shipping cost?
Free standard shipping on U.S. orders over $75
International shipping starts at $15–$25 USD (calculated at checkout)
Free international shipping on orders over $150 USD
Do you ship worldwide?
Yes! We ship worldwide. Shipping rates are calculated at checkout.
How long will it take to receive my order?
Orders ship within 1–2 business days
U.S. delivery: 3–5 business days
International delivery: 1–2 weeks depending on location